Cooper (plaintiff) was hired by MRM Investment Co. (MRM) (defendant) to work at a Kentucky Fried Chicken (KFC) (defendant) restaurant. Cooper signed an arbitration agreement drafted by KFC’s attorneys that required any claims between the parties to be arbitrated and for Cooper to pay a share of the arbitration costs. The agreement was on a standardized form and was offered to Cooper on a take-it-or-leave-it basis. Under the agreement, Cooper waived his right to a jury trial, although this provision was not made clear to Cooper. Cooper brought claims against MRM and KFC under Title VII of the Civil Rights Act of 1964 (Title VII), 42 USC §§ 2000e et seq. MRM and KFC moved to dismiss the claims and compel arbitration.