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Managing Difficult Reactions

Managing Difficult Reactions

Learn how to respond to a range of reactions to corrective feedback, and how to keep the discussion on track even when the reaction isn’t the one you were expecting.

Transcript

Most of your corrective feedback should be well-received, particularly if you follow the format we presented in Delivering Corrective Feedback. Sometimes, though, the recipient won’t respond in quite the way you initially hoped or expected. To preserve your working relationship while still getting your message across, you’ll need to handle these unexpected reactions well. So, in this lesson, we’ll give you some advice to manage five of the more difficult reactions you’ll occasionally come...