No matter how well you deliver corrective feedback, it needs lots of support to work. As we’ve learned, you need to give at least four times more positive feedback than corrective feedback, if the corrective feedback is to make any real difference. That’s because corrective feedback is most effective when it’s delivered in an environment of trust. That’s just the kind of environment positive feedback helps create.

I. The Importance of Positive Feedback

In law firms, though, if true feedback...