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The Feedback Lifeline

The Feedback Lifeline

Understand how feedback provides a lifeline to underperformers, along with the need to structure both your feedback conversations with underperformers and the follow up.


In law firms, consistent high performance is often the minimum expectation. That means underperformance rarely goes unnoticed. Underperformance hinders everything: the overall quality of the work; its timely delivery within budget; and general well-being for the underperformer’s supervisor, who must often clean up the ensuing mess.

To be clear: by underperformance, we don’t mean occasional mistakes of the sort we all sometimes make. We’re talking about performance falling so far short that it...