The Feedback Lifeline

The Feedback Lifeline

Understand how feedback provides a lifeline to underperformers, along with the need to structure both your feedback conversations with underperformers and the follow-up.


I. Underperformance and Its Impact on Law Firms

In law firms, consistent high performance is often the minimum expectation. That means underperformance rarely goes unnoticed. Underperformance hinders everything: the overall quality of the work; its timely delivery within budget; and general well-being for the underperformer’s supervisor, who must often clean up the ensuing mess.

To be clear: by underperformance, we don’t mean occasional mistakes of the sort we all sometimes make. We’re...