In the first part of our discussion on Credibility, Rapport, and Trust, we highlighted the key role credibility and rapport play in building strong relationships with the senior lawyers at your firm. But they’re just two of the three elements you need to manage upwards successfully. The third, and the most critical, is trust. 

I. Trust

Trust is at the heart of all law firm relationships. Lawyers and law firms strive to be trusted advisers for their clients. Clients seek out lawyers and...