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Managing Expectations

Managing Expectations

Learn to manage expectations by using the influence model, get what you need from senior lawyers, and maintain credibility, rapport, and trust.


Managing client expectations is a key element of a senior lawyer’s work. Proactively managing expectations around deliverables, timelines, the cost of doing the work, or the likelihood of getting the results that clients’ desire, is essential to building and maintaining client relationships and getting repeat work. But the skills in doing so don’t just come in a special-delivery package together with a promotion letter. They’re derived from the very same skills the senior lawyer honed as an...