Up until this point, we’ve assumed that your hard work in building credibility, rapport, and trust, understanding expectations, and crafting your communication approach has paid off. But remember what we said at the very beginning of this course: although managing upwards seems like it should be easy, the problem is that law firms are staffed with people who are all fallible human beings operating in a state of mutual dependence.

Those fallible human beings – we’re including you here –...