The Client Perspective

The Client Perspective

What drives clients crazy and what they praise, and how good legal writing contributes to building trust between clients and their lawyers.


I. Clients' Poor Impressions of Their Lawyers' Writing and Communication

In lesson 1, we defined good writing as writing that fulfills the needs and expectations of the intended audience. In this lesson, we’ll look a little more closely at exactly what that means from the perspective of the most significant audience for most legal writers –clients. Because clients, by and large, haven’t been impressed with how well their lawyers and law firms communicate with them.

A survey of in-house...