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In re Trans World Airlines, Inc.

System Board of Adjustment
46 Lab. Arb. Rep. 611 (1965)


A stewardess (X) (plaintiff) was employed by Trans World Airlines, Inc. (TWA) (defendant). TWA regulations required that its stewardesses keep their hair cut at or above their collars. Although stewardesses were permitted to wear wigs to enhance their personal appearance, they were not permitted to use wigs to hide noncompliance with the regulations. On February 15, 1964, X underwent a grooming-appearance inspection conducted by Hostess Supervisor Elizabeth Connelly. Connelly suspected that X’s hair was longer than regulation length. When Connelly asked X if she wore a wig, X denied it. Connelly requested that X lift her hair to verify that she was not wearing a wig. X refused. On February 17, X was again asked to demonstrate she was not wearing a wig. X again refused. X subsequently failed to appear when summoned and was terminated for willful insubordination. X filed two grievances against TWA: the first claimed TWA harassed her by repeatedly demanding that she appear for inspection, and the second protested her termination. The matter was set for arbitration.

Rule of Law


Holding and Reasoning (Wallen)

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