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Kenton v. Hyatt Hotels Corp.

Missouri Supreme Court
693 S.W.2d 83 (1985)



On July 17, 1981, two skywalks in the Hyatt Regency Hotel in Kansas City collapsed, causing substantial injury and death. Kay Kenton (plaintiff) was in her twenties and had completed two years of law school when she was injured in the skywalks’ collapse. Her neck was broken, causing spinal cord damage that permanently impaired her ability to walk, breathe, have children, and otherwise function normally. Kenton was also diagnosed with chronic, severe post-traumatic stress disorder. She reached a partial settlement with Hyatt Hotels Corp. and certain other defendants (collectively, Hyatt) (defendants) whereby Hyatt would stipulate to liability and the parties would go to trial only to determine damages. The settlement prohibited Kenton from presenting evidence at trial regarding Hyatt’s construction or maintenance of the skywalks. At trial, witnesses for Kenton testified to the chaos and carnage at the scene of the accident. Kenton also offered video and photographic evidence, none of which showed images of dead or injured bodies. Two law professors testified that Kenton’s injuries made her completion of law school and future practice as an attorney unlikely. Ultimately, Kenton’s evidence demonstrated a combined loss of income and medical costs ranging from $2,283,512 to $3,209,778. A jury awarded Kenton $4 million in compensatory damages. Hyatt filed post-trial motions challenging the award as excessive. The trial judge concurred and granted a new trial unless Kenton agreed to a remittitur of $250,000. Both parties appealed, with Hyatt requesting a remittitur of $2 million.

Rule of Law


Holding and Reasoning (Dowd, J.)

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