Philip and Louise Seale (plaintiffs) prepaid the Bates Dance Studio, Inc. (Bates Studio) (defendant), owned by John Bates (defendant), for 600 dance lessons. The Seales’ contract with the Bates Studio was not cancellable and did not permit any refunds. Nor did the agreement include specifics about the instruction such as instructor assignments or studio quality. The Bates Studio later transferred all of its contracts to the Dale Dance Studio (Dale Studio) (defendant). The Seales were told that the Bates Studio instructors were moving to the Dale Studio and that all instruction would be the same after the transfer. The Seales continued their lessons at the Dale Studio but were dissatisfied because of the instructors they received and the quality of the studio space. They complained a number of times to no avail and eventually stopped after 30 classes. The Seales sued the defendants, as did Martin Hanscome (plaintiff), another student with the same concerns. After hearing plaintiffs’ evidence at a bench trial, the court dismissed their complaint. Plaintiffs appealed.