Technology Service Solutions (I)

332 N.L.R.B. 1096 (2000)

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Technology Service Solutions (I)

National Labor Relations Board
332 N.L.R.B. 1096 (2000)

  • Written by Tammy Boggs, JD

Facts

Technology Services Solutions (TSS) (defendant) employed 236 customer-service representatives (CSRs), who performed installations and servicing of computer systems, in eight Southern and Central states. TSS’s employees did not share a common workplace: they worked from home and were electronically dispatched by TSS to customers’ locations. A labor union (the union) (plaintiff) wanted to organize all the Colorado CSRs. By diligently contacting some Colorado CSRs and asking for contact information of other CSRs, the union obtained a sufficient number of signed cards indicating interest in union representation. The regional director of the National Labor Relations Board (the board) authorized an election, and TSS provided the union with a contact list of 63 Colorado CSRs. On TSS’s request, the board reviewed the matter and determined that the only appropriate bargaining unit was one covering all 236 CSRs. The union requested a list of employee names and addresses from TSS, asserting that the union lacked access to the CSRs due to TSS’s structure and that TSS’s failure to provide a contact list unlawfully interfered with employees’ organizational rights. TSS denied the request for a contact list. The judge dismissed the allegation of unlawful interference by TSS, and the board reviewed the issue.

Rule of Law

Issue

Holding and Reasoning (No information provided)

Dissent (Fox, Member)

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