Eleanor Stagl (plaintiff) was 77 years old when she flew from Orlando to New York City, aboard a flight operated by Delta Air Lines, Inc. (defendant). The flight arrived at LaGuardia airport 30 minutes later than scheduled. The passengers were disgruntled by the delay. The passengers jostled and pushed each other to get their luggage from the baggage carousel in Delta’s terminal. There were no Delta employees to help make the baggage retrieval more orderly or safe. Stagl made her way through the crowd to the edge of the carousel. A man beside her grabbed his bag from the carousel, knocking over another passenger’s suitcase, which fell off the carousel and knocked Stagl to the ground. Stagl broke her hip. Stagl sued Delta for negligently failing to exercise reasonable care to ensure her safety while retrieving her luggage. Delta moved for summary judgment, arguing that it owed no duty to protect or warn Stagl against harm from other passengers in Delta’s terminal. The district court granted summary judgment in favor of Delta, dismissing Stagl’s case. Stagl appealed.